Frequently Asked Questions

What is a self-guided audio tour?

Our self-guided audio tours allow you to explore locations and landmarks at your own pace. You’ll listen to narrated information and stories through your personal device, giving you the ultimate flexibility and comfort as you maximize your holiday.

How do I access the audio tours?

When you purchase a tour, you will be e-mailed instructions to download your tour to your device.

You can download our audio tours to any podcast app that allow private podcasts (private RSS feeds). We recommend Apple Podcasts (Apple devices only) and Google Podcasts.

If you already have a podcast app that allows private podcasts, feel free to use your preferred app. You’ll just need to manually add the provided RSS feed into your app. 

Note: Spotify does not allow private podcasts, and cannot be used to listen to paid versions of Curious Cat.

How long does each audio tour last?

The length of each tour changes depending on the location or landmark. Some tours may be 30 minutes, while others can be 2 -3 hours. Each tour specifies its length on the tour page. Furthermore, the length of individual chapters can also be found for longer tours.

Can I take the tour at my own pace?

Absolutely! Our tours are designed for you to explore at your own pace, pausing and resuming as you wish. Depending on your app, you can also listen at different speeds. 

Can I pause and resume the tour later?

Yes, you can easily pause the tour and pick up where you left off at any time. You have complete access to your tour for 30 days after purchase.

Do I need an internet connection while taking the tour?

While our tours can be downloaded for offline use, you’ll need an initial internet connection to download them. Once downloaded on an app, no further connection is required.

If you do not wish to download a free podcast app, you can listen to your tour in any internet browser. However, this will require an internet connection, as you have not downloaded the tour ahead of time. 

Can I download the audio tour in advance?

Yes, we recommend you download our tours for offline use, so you can enjoy the tour without needing an active internet connection.

Is there a map or route included with the audio tour?

Yes, each audio tour comes with a map that highlights points of interest and the suggested route.

Are there any safety precautions I should be aware of while taking the tour?

 We advise always being aware of your surroundings, especially in busy areas. Please adhere to local safety guidelines and be cautious when crossing streets or navigating unfamiliar terrain

Do I need a specific device or headphones to listen?

Our audio tours are compatible with most smartphones and tablets. If you can download one of our recommended podcast apps, it is compatible.

We recommend using headphones for the best listening experience.

What happens if I experience technical difficulties or can’t access the tour?

We’re sorry for any inconvenience. Please reach out to our support team via the contact form on our website, and we’ll assist you promptly.

Are there step-by-step instructions to download the tours to my device?

Yes! Clear instructions for downloading your tour to your device can be found here for Apple Podcasts and Google Podcasts. 

Is the content suitable for children or students?

Our standard audio tours are suitable for general audiences, including children and students. 

Is the audio tour available in multiple languages?

Currently, our self-guided audio tours are only available in English.

How much does an audio tour cost?

The cost of our tours vary depending on the length and location. Most tours are below 10 euros.  

Unless stated otherwise, tours do not include entrance tickets into any attraction, museum, landmark etc. Our tours only provide the Curious Cat audio guide for a  specified location. 

Are there group or family discounts available?

Unlike most tour companies and museums, we do not charge you for each individual taking the tour. Our self-guided audio tours allow up to 10 devices to access the tour, more than enough for most families and holiday companions! 

By only charging you for one tour, Curious Cat is a much cheaper solution than traditional audio tours, which charge each person for an individual listening device. 

What is your refund policy?

Many tour companies do not provide refunds. Curious Cat is different. We want to make sure you enjoy our tours and therefore have a generous refund policy.

For new customers, we offer a full refund within 48 hours of purchase if you’re unsatisfied with the tour. Please contact our support team for assistance.


  • We require a detailed explanation as to why you were unsatisfied with the tour. This is so we can improve our tours in the future.
  • This refund policy only applies to new and existing customers who have not asked for a refund in the past.
  • Customers who have previously requested and received a refund will not be granted refunds in the future. This ensures that our generous refund policy is not abused.

Do you offer custom tours?

Yes. Please contact us about your requirements. We can build self-guided audio tours for a range of unique circumstances. 

E.g. Family orientated tours complete with puzzles, riddles, and other fun features.  

How can I provide feedback or suggestions?

If you have purchased a tour, you will receive an e-mail asking for a review and feedback. 

You can submit suggestions here.

Arc De Triomphe Self-Guided Audio Tour